In the meantime, I asked some people on newsgroups about this problem and will keep you informed about their answers.

Sincerely, Ognjen Peric

----- Original Message -----

To: 'Ognjen Peric'

Sent: Sunday, 17 March, 2002 21:15

Subject: RE: [#144130] Kaspersky Lab Products: General Info

I am afraid not. If you kindly agree to send us the list of your software we will be able to reproduce the same environment as on your computer in test lab.

----- Original Message -----

OK.

I downloaded the newest version (12th march) and now please tell me how can I fast enlist you all software I installed? I mean, is there any way to automaticly send you a list of all my software?

Sincerely, Ognjen

----- Original Message -----

To: 'Ognjen Peric'

Sent: Sunday, 17 March, 2002 18:21

Subject: RE: [#144130] Kaspersky Lab Products: General Info

I am not avoiding your question. The thing is that KAV scans archives very well on Windows XP. There in fact has never been such a problem. I recommend to download the latest remade version of KAV. ftp.avp.ru/products/release/ 

If this improved version 4.0 doesn't work as it should please enlist all software installed on your computer.

----- Original Message -----

I tried reinstalling after using those files, nothing changed.

"I reinstalled KAV million of times, I used the exe file you sent me before for removing kav completely from computer and I installed it with different options and still it doesn't work, while it works fine on Windows ME.

I don't know why are you avoiding my question about testing KAV on Windows XP.

Sincerely, Ognjen Peric"

----- Original Message -----

To: 'Ognjen Peric'

Sent: Sunday, 17 March, 2002 17:36

Subject: RE: [#144130] Kaspersky Lab Products: General Info

sorry, here they are

What three attached files?

I reinstalled KAV million of times, I used the exe file you sent me before for removing kav completely from computer and I installed it with different options and still it doesn't work, while it works fine on Windows ME.

I don't know why are you avoiding my question about testing KAV on Windows XP.

Sincerely, Ognjen Peric

----- Original Message -----

To: 'Ognjen Peric'

Sent: Sunday, 17 March, 2002 17:24

Subject: RE: [#144130] Kaspersky Lab Products: General Info

I am inclined to think that something must have gone wrong during the installation process. Do you mind re-installing the program again? Please find attached three files, save them to one folder and run KAV_registry_clean.exe. After a reboot install the program again using your key file.

Dear Igor,

I unchecked the option you told me, but nothing has changed.

I don't see the connection between scanning and reporting files. The problem is that it doesn't SCAN zip files, and that is why it reports 0 scanned archives.

On the picture you sent me, I see that you use Windows Millenium Edition. Everything is OK when you scan archives on WindowsME, but there are problems on WindowsXP. Did you try to test KAV on WindowsXP?

Sincerely, Ognjen Peric

----- Original Message -----

To: 'Ognjen Peric'

Sent: Sunday, 17 March, 2002 10:47

Subject: RE: [#144130] Kaspersky Lab Products: General Info

Dear Sir,

Thank you for your letter. With your help we have revealed and corrected a bug. When you limit the size of report file to xxx kb, in reality it is limited to xxx bytes, not kilobytes. Please see the attached picture and uncheck the specified option to solve .

Sincerely yours,
Igor Kurzin
________________
Technical Support
"Kaspersky Lab"

It is set to scan everything, including archives. I am sending you two klr files, mine and yours default.

But I already sent you my klr files and report files (you can read about it below) and everything is ok with those files. I use same klr files on Windows Millennium Edition, where KAVpp DOES SCAN archives. So it seams that it doesn't work very well on Windows XP.

Sincerely, Ognjen Peric 

----- Original Message -----

To: 'Ognjen Peric'

Sent: Saturday, 16 March, 2002 09:07

Subject: RE: [#144130] Kaspersky Lab Products: General Info

Dear Sir,

send us your default.klr file, please.

Sincerely yours,
Elsa Bikulova
Technical Support
Kaspersky Lab Ltd

Hello again!

I downloaded KAVpp today, newer version - 4.0.1.87 (12th march) and again - it doesn't scan archives when I right-click them on Windows XP.

To remind you, everything was ok on Windows Millennium Edition.

Do you know what is the problem about, and did you test it on Windows XP?

Sincerely, Ognjen Peric

----- Original Message -----

I don't know, I just downloaded it from ftp://ftp.avp.ru/products/release/4.0/English/HomeUser/KAVPersonalPro/kavperspro40eng.exe

and it was the same version as I already use. I tried with KAVpp 3.5.5.4 and it doesn't scan archives. But older AVP 3.5.133 works great on Windows XP.

Sincerely, Ognjen

----- Original Message -----

From: Kaspersky Lab Support

To: 'Ognjen Peric'

Sent: Saturday, 02 February, 2002 00:40

Subject: RE: [#144130] Kaspersky Lab Products: General Info

Ognjen,

The versions of some mentioned by you components are definetely a little older

I downloaded and installed this file:

ftp://ftp.avp.ru/products/release/4.0/English/HomeUser/KAVPersonalPro/kavperspro40eng.exe

but there is no difference in versions of components.

Do you have any other location?

Both files are 13,217,947 bytes large (in windows commander).

Did you test it on Windows XP?

Sincerely, Ognjen

----- Original Message -----

From: Kaspersky Lab Support

To: 'Ognjen Peric'

Sent: Friday, 01 February, 2002 23:07

Subject: RE: [#144130] Kaspersky Lab Products: General Info

It is not the same, let me assure you. The versions of the components are newer.

Dear Igor,

I downloaded KAV personal pro 4.0 from the url you gave me, but it is the same version I already have, the two files are identical (says windows commander).

Any other opinions, suggestions? Did you test it on Windows XP?

Sincerely, Ognjen

----- Original Message -----

From: Kaspersky Lab Support

To: 'Ognjen Peric'

Sent: Friday, 01 February, 2002 21:45

Subject: RE: [#144130] Kaspersky Lab Products: General Info

Dear Ognjen,

We have already released a newer 4.0 version. Some corrections were made and I recommend to install it. It is available for download here: ftp.avp.ru/products/release/

Sincerely yours,
Igor Kurzin
________________
Technical Support
"Kaspersky Lab"

Dear Igor,

Kaspersky Anti-Virus Bases

    last update: friday, 01 feb, 2002

Kaspersky Anti-Virus Scanner

    version 4.0.1.54

Kaspersky Anti-Virus Monitor

    version 4.0.1.34

Kaspersky Anti-Virus Mail Checker

    version 4.0.0.9

Kaspersky Office Guard

    version 4.0.0.11

Kaspersky Anti-Virus Script Checker

    version 4.0.1.0

Kaspersky Anti-Virus Rescue Disk

    version 4.0.0.2

Kaspersky Anti-Virus Updater

    version 4.0.0.8

Kaspersky Inspector

    version 4.0.0.14

Kaspersky Anti-Virus Control Centre

    version 4.0.0.25

Kaspersky Anti-Virus Core Components

    version 4.0.0.27

Sincerely, Ognjen

----- Original Message -----

From: Kaspersky Lab Support

To: 'Ognjen Peric'

Sent: Friday, 01 February, 2002 21:03

Subject: RE: [#144130] Kaspersky Lab Products: General Info

Dear Ognjen,

Please list all components and their versions under tab "components" in Control Center.

Sincerely yours,
Igor Kurzin
________________
Technical Support
"Kaspersky Lab"

Dear Igor,

1. The option for scanning archives is selected (I think I sent you my .klr files with options that scan archives). Everything is same as in WinME, but under WinXP it doesn't scan zip files.

2. I am scanning zip file with infected exe files in it, not scanning rar3.

Sincerely, Ognjen

Please check the following:

1. Probably in Scanner's settings by default option "scan archives" is not selected.

2. You are trying to scan rar 3 archives which are not supported yet.

Sincerely yours,
Igor Kurzin
________________
Technical Support
"Kaspersky Lab"

Hello again!

I just installed Windows XP and KAVpp 4.0 does NOT scan archives when I click on them with right mouse button and select Kaspersky AV Scanner.

To remind you, it scanned archives when i was using Windows ME.

Would you be able to test it on Windows XP?

Sincerely, Ognjen

----- Original Message -----

Hello,

Which OS do you use?

Something strange is going on.

I just installed Windows ME and kavpp4 works fine with archives :)

Later today or maybe tomorrow I will be back on Windows XP.

Then I will inform you does kavpp4 work with archives.

Sincerely, Ognjen

----- Original Message -----

From: Kaspersky Lab Support

To: 'Ognjen Peric'

Sent: Friday, 01 February, 2002 06:48

Subject: RE: [#144130] Kaspersky Lab Products: General Info

AV Scanner checks all arcives.

And?

----- Original Message -----

From: Kaspersky Lab Support

To: 'Ognjen Peric'

Sent: Thursday, 31 January, 2002 11:48

Subject: RE: [#144130] Kaspersky Lab Products: General Info

Yes, we did.

Did you try as I told you?

----- Original Message -----

Ok, follow me:

1. create new folder on c:\ and call it VirZip

2. copy any infected zip to c:\VirZip

3. right-click with your mouse on that infected zip (for instance c:\VirZip\infected.zip)

4. select 'Kaspersky Anti-Virus Scanner' from the rightclick menu

    it should inform you that there are no viruses, although it is infected.

this was right-click scanning of infected zip file.

5. lets continue

6. now, right-click with your mouse on folder with infected zip file (right-click on c:\VirZip)

7. select 'Kaspersky Anti-Virus Scanner' from the rightclick menu

    it should inform you that there are viruses, found in zip file.

this was right-click scanning of folder that contains infected zip file.

Another example, to make it very simple:

When I right-click with my mouse on infected zip file that is on windows desktop, KAV doesn't report viruses.

On the other hand, when I do complete scanning of my drives, KAV finds viruses in that zip file on desktop.

All I want to say is that there is big difference when you right-click scan archives and when you right-click scan folders that contain those archives.

Sincerely, Ognjen Peric

Sent: Thursday, 24 January, 2002 18:23

Subject: RE: [#144130] Kaspersky Lab Products: General Info

I have tested scanner - it checks all arcives.
Can you step by step describe what you are doing - I'll try to do this steps

Sincerely yours,
Saphia Rahimova
____________________________________________
Technical support /Kaspersky Lab Ltd
10, Geroyev Panfilovtsev Str., 123363, Moscow, Russia
Tel.: +7 095 797 87 07; Fax: +7 095 797 87 00; 
E-mail: support@kaspersky.com;
http://www.kaspersky.com; http://www.viruslist.com
Secure your cyberspace!

----- Original Message -----

After all, I am not sure that you understand me. This is not about key file,
it is about maybe a big problem in your software. I am just trying to help
you solve it, if it exists.

Whatever version it is, registered or demo, KAVpp4 should ALWAYS (including
rightclick scanning) report infected zip file, not only when you scan
folder.

You may send me, if you want, key file that will expire tomorrow, to test
KAV again with that key to see if it is going to work.

Sincerely, Ognjen Peric

To: 'Ognjen Peric'
Sent: Thursday, 24 January, 2002 16:58
Subject: RE: [#144130] Kaspersky Lab Products: General Info


But, your key file very strange.
That is why I wrote you about changing



Sincerely yours,
Saphia Rahimova
____________________________________________
Technical support /Kaspersky Lab Ltd
10, Geroyev Panfilovtsev Str., 123363, Moscow, Russia
Tel.: +7 095 797 87 07; Fax: +7 095 797 87 00; 
E-mail: support@kaspersky.com;
http://www.kaspersky.com; http://www.viruslist.com
Secure your cyberspace!

As I told you, a friend sent me those key files and I don't have his
registration.

With the second key file Avp2002oct.key, it says for licence: Kaspersky
Anti-Virus Personal Pro1Y, Expiration Date: 23-Oct-2002.
It doesn't work as demo, because I don't get message "This copy of Kaspersky
Anti-Virus Scanner does not have key file. Kaspersky Anti-Virus Scanner will
start in clipped mode", neither it says that user licence has expired.

But shouldn't it find infected files in demo version like in registrated,
with one big difference - not able to desinfict them?

Sincerely, Ognjen

To: 'Ognjen Peric'
Sent: Thursday, 24 January, 2002 14:24
Subject: RE: [#144130] Kaspersky Lab Products: General Info


Dear Sir,

Avp2002.key is old and your program works as demo.
Please, write your registration information and we'll change your key file.

Sincerely yours,
Saphia Rahimova
____________________________________________
Technical support /Kaspersky Lab Ltd
10, Geroyev Panfilovtsev Str., 123363, Moscow, Russia
Tel.: +7 095 797 87 07; Fax: +7 095 797 87 00; 
E-mail: support@kaspersky.com;
http://www.kaspersky.com; http://www.viruslist.com
Secure your cyberspace!

I am sending you 2 key files I got from friend and 2 report files of
scanning new infected zip. I will describe you how I scanned file:

KAV1 report:
1. rightclick on zip file (c:\virzip\icqflood.zip)
2. select Kaspersky Anti-Virus Scanner (from the rightclick menu)
3. no viruses found - you can see it in kav1.rpt

KAV2 report:
1. rightclick on folder with zip file (c:\virzip)
2. select Kaspersky Anti-Virus Scanner (from the rightclick menu)
3. viruses found - you can see it in kav2.rpt

As you will see in the first report, it says it scanned 1 folder, 0 files
and 0 archives.

I tried scanning with and without key files, tried scanning other zip and
rar archives and results are same. Like it can't examine archives with
rightclick scanning.

But when I use Kaspersky Anti-Virus (AVP) version 3.5 Platinum, with the
same key file, everything is ok, it reports that zip is infected (when I
rightclick scan it).

To: 'Ognjen Peric'
Sent: Thursday, 24 January, 2002 13:20
Subject: RE: [#144130] Kaspersky Lab Products: General Info


Dear Sir,

Can you send me your key file and the report file of Scanner

Sincerely yours,
Saphia Rahimova
____________________________________________
Technical support /Kaspersky Lab Ltd
10, Geroyev Panfilovtsev Str., 123363, Moscow, Russia
Tel.: +7 095 797 87 07; Fax: +7 095 797 87 00; 
E-mail: support@kaspersky.com;
http://www.kaspersky.com; http://www.viruslist.com
Secure your cyberspace!

No, it doesn't work again, and I did as you told me. I tried to scan with
default settings and with my own settings (to scan 'all files' and archives
instead of 'all infectible') May this be problem because I am using
WindowsXP or wrong key file?

I will try redownloading and installing kavpp4 at my friends' computers
using different key files. Is it possible that key file limits some scanning
settings, that diferent key files have different scanning possibilities?

Sincerely, Ognjen